Learn More About MyGlobalTalk™

What is MyGlobalTalk™?
In an industry “first”, MyGlobalTalk™ places Internet telephony in the hands of every cell phone user independent of wireless carrier technology, handset manufacturer, or the type of wireless carrier voice/data plan involved. In addition, MyGlobalTalk™ is fully functional without local access to the Internet or proximity to an Internet “hotspot”. Users also need not wait for the availability of a dual-mode WiFi phone because MyGlobalTalk™ provides the benefits of a dual-mode phone at a fraction of the cost using the customer’s existing mobile handset. Find out how – See MyGlobalTalk™ Bridge and Global Call Forwarding.

Also see – How Do I install MyGlobalTalk™?

MyGlobalTalk™ itself is a patent-pending proprietary software application developed by i2Telecom International, Inc., a leader in innovative VOIP products and services. It is a new class of mobile application intended to run on the user’s cell phone and automatically route calls over i2Telecom’s VOIP network.

Your MyGlobalTalk™ phone number follows you around the world – whether you carry the cell phone with you or you forward your MyGlobalTalk™ number to any other number in the world! See Global Call Forwarding.

And the best part is . . . it’s so ridiculously inexpensive! Imagine calling around the world, as often as you wish, for as low a price as 2 cents per minute!

See All Rate Plans
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What is VOIP?
VoIP (or Voice over Internet Protocol) is a great way to make and receive phone calls using a broadband Internet connection instead of your standard phone line. MyGlobalTalk™ simply converts your phone calls into data, which then travels through an Internet connection on the i2Telecom VOIP network. You won’t notice any difference from a normal phone call, except that it’s more convenient and a lot less expensive!
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What's the catch?
No catch. Just pay for the calls you make – No Contract, No Connection Fees & No Minimums. If you travel and call internationally, our global calling gives you the ability to call hundreds of major cities around the world plus the entire U.S. and Canada for as low as just 2 cents a minute – anywhere in the world.
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Can you help me choose a service?
Identify the profile that best describes you, then click the link to see the recommended service type.

I use a Smartphone which uses the Windows Mobile 5.0 or 6.0 Operating System or the Windows Mobile 5.0 or 6.0 Pocket PC Operating System. MyGlobalTalk™

I use a Smartphone which does not use the Windows Mobile 5.0 or 6.0 Operating System. MyGlobalTalk™ Bridge

I do not use a Smartphone MyGlobalTalk™ Bridge

I use a regular cell phone MyGlobalTalk™ Bridge
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What is a Smartphone?
A smartphone is a mobile phone offering advanced capabilities beyond a typical mobile phone, often with PC-like functionality. There is no industry standard definition of a smartphone. For some, a smartphone is a phone that runs complete operating system software providing a standardized interface and platform for application developers. For others, a smartphone is simply a phone with advanced features.

In terms of features, most smartphones support full featured email capabilities with the functionality of a complete personal organizer (PDA). Other functionality might include an additional interface such as a miniature QWERTY keyboard, a touch screen or a D-pad, a built-in camera, contact management, an accelerometer, built-in navigation hardware and software, the ability to read business documents in a variety of formats such as PDF and Microsoft Office, media software for playing music, browsing photos and viewing video clips, internet browsers or even just secure access to company mail, such as is provided by a BlackBerry. [1]

[1] http://en.wikipedia.org/wiki/Smartphone
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Does MyGlobalTalk™ work like a regular cell phone call?
From the perspective of the caller, a call made using MyGlobalTalk™ looks like any other call – except the sound quality is usually better. You dial your international phone number just like you would if you were using a regular phone by dialing 011 from the United States:
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How good is the call quality?
When you make a call using MyGlobalTalk™ to another MyGlobalTalk™ user, you will probably experience better clarity than on an ordinary cell phone call because with digital technology, there is no static or noise. When you make a call using MyGlobalTalk™ to a standard phone, the clarity will be similar to a traditional phone call.
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Can I receive calls on my on my cell phone while MyGlobalTalk™ is enabled?
The simple answer is YES. Remember, the MyGlobalTalk™ application is only active for outgoing calls. In other words, MyGlobalTalk™ does not interfere with incoming calls to your cell phone.

You can also forward any call made to your MyGlobalTalk™ phone to another number (i.e. a hotel, office phone, etc.). See Global Call Forwarding.
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How do I install MyGlobalTalk™?
  1. First, sign-up for MyGlobalTalk™ service at www.myglobaltalk.com.
  2. Next, determine the Operating System of your Smartphone:
    1. If you use a non-Blackberry or a non-Windows Mobile phone, proceed to Step #8
    2. Blackberry Users
      1. Depending on which Blackberry model you have, please perform one of the following steps:
        1. From the Home screen, scroll to the Options icon and press the trackwheel. You will see the Device Options screen.
        2. Or, from the Home screen, scroll to the Settings icon and press the trackwheel; select Options and press the trackwheel again. You will then see the options screen.
      2. Select About by pressing the trackwheel. The BlackBerry model number will appear at the top of the About screen where you will see your OS version and Platform versions (example: v4.3.0.127 and Platform 3.1.0.72).
      3. If your operating system is at least v4.2.1, then proceed to Step #4; otherwise, please go to Step #8.
    3. Windows Mobile Users
      1. Windows Mobile 5.0 or Windows Mobile 6.0 (to view your phone software version: Press Start > Settings > More > About)
      2. If your Smartphone/Pocket PC has Windows Mobile Operating System 6.0 then go on to Step 5; if you have Windows Mobile 5.0, go to Step #3.
  3. Before you can download the MyGlobalTalk application to your Windows Mobile 5.0 Smartphone, you need to make a simple update to your phone to give it the latest improvements. Click the link below and download the update to your computer’s desktop:
    1. Click here to download update.
    2. Establish a connection between your PC and your Windows Mobile 5.0 Smartphone (be sure to establish this connection between your phone and your PC before you attempt to download the update to your phone)
    3. ActiveSync (for users with Windows XP, Sync Center for Vista users)
      1. You will need the CD that came with your phone as it contains the Active or Sync Center application (you can also download this from the Windows Mobile website).
      2. Install Active or Sync Center on your PC if you have not previously done so
      3. Establish an Active or Sync Center pairing (relationship) between your phone and the Active or Sync Center application
      4. Once the Active or Sync Center program shows that your phone is “connected”, you can proceed with the update to your phone
    4. Double click on the download NETCFSetupv2.msi and follow the install instructions [note: you may need to reboot your phone after this process].
  4. When you receive the SMS message on your cell phone from MyGlobalTalk, [automatically sent after completing the signup process] click on the Download link to download the mobile application to your cell phone [save it to the handset device and not your storage card if you are using one].
  5. Now, install the application
    1. Once you have downloaded the application just follow the instructions and answer the questions appropriate for your phone type.
      1. Windows Mobile Users
        1. If you are asked whether you want to store the application to the Device or to an external memory card, select Device
        2. When the screen pops up showing your dialing options, select your preferred options if different than the default setting and click “Done” to save your settings.
      2. Blackberry Users
        1. Once you click on the SMS link to download the application, you will be presented with a couple of choices as follows:
          • Download button
            • Be sure to put a check on the “set application permissions” line; then click the “Download” button to begin the download
            • Click the “View” button; then Scroll to Interactions -> Keystroke Injection and set this to “Allow” (Note: You may need to expand “Interactions” to see all the menu. To do this just scroll to Interactions and click the “Menu” key (the one with 7 dots on it) then scroll to “Expand” and press the trackwheel to expand the menu
            • Be sure to click the “Menu” key and Save your settings.
            • After the download has completed Reboot your handset if asked
            • Be sure to “Allow” the application titled GTDialer if this screen pops up.
    2. Select whether you want to use MyGlobalTalk™ for International calls only or for both International and US Long Distance calls. Also, check the box “Dialing from N. America” if you will be dialing from North America.
      1. Blackberry Users: select Options -> MyGlobalTalk Options; or Settings -> Options -> MyGlobalTalk Option
      2. Windows Mobile Users: select MyGlobalTalk from the START menu
      3. Depending on your phone type, select “SAVE” or “DONE” when you are finished in order to save your settings.
  6. Now you can use your MyGlobalTalk™ service any time you dial an international or US domestic long distance number depending on the options you selected. (See Blackberry Tips below if your Blackberry client does not appear to be working properly.)
  7. To Disable the MyGlobalTalk™ service
    1. Blackberry Users: Select Options -> MyGlobalTalk Options. Windows Mobile Users: Select the MyGlobalTalk™ icon from the START button.
    2. For Blackberry users: Set your dialing options to “No” for the service type[s] that you want to disable or if you want to disable the entire application just set “Dialing from N. America” to “No”. For Windows Mobile users: Remove the check mark[s] for the service type[s] that you want to disable or if you want to disable the entire application just remove the check mark “Dialing from N. America”.
    3. For Blackberry users select “Save” when you are finished and for Windows Mobile users Select DONE when you are finished.
  8. Non-Windows Mobile and Non-Supported Blackberry Users
    Please see About MyGlobalTalk.com -> Features and follow the instructions for MyGlobalTalk™ Bridge.
Blackberry Tip #1:
  • If after downloading your Blackberry it does not work please do the following:
    • Select Settings -> Options -> Applications -> MyGlobalTalk (or depending on the Blackberry model you have)
    • Select Options -> Advanced Options -> Applications -> MyGlobalTalk
      • Click the “Menu” key next to the trackwheel and select Edit Permissions
      • Scroll to Interactions and Expand the menu listing if it is not already expanded (click the “Menu” key and select Expand)
      • Scroll down to Keystroke Injection, click the trackwheel and set it to “Allow”
      • Click the “Menu” key and select “Save”
  • This should fix the problem
Blackberry Tip #2:
  • You might also want to check the “Phone” setting to make sure it is also set to “Allow”
    • Select Settings -> Options -> Applications -> MyGlobalTalk (or depending on the Blackberry model you have)
    • Select Options -> Advanced Options -> Applications -> MyGlobalTalk
      • Click the “Menu” key next to the trackwheel and select Edit Permissions
      • Scroll to Connections and Expand the menu listing if it is not already expanded (click the “Menu” key and select Expand)
      • Scroll down to Phone, click the trackwheel and set it to “Allow” if it is not already set this way.
    • Click the “Menu” key and select “Save”
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How do I login to my MyGlobalTalk™ account?
Enter www.myglobaltalk.com in your browser’s address bar. Then click on My Account and enter the user name (MyGlobalTalk™ phone number) and password that you were assigned when you first signed up for the MyGlobalTalk™ service (you would have received an email with this information after you signed up).
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What Operating Systems are supported?
Currently, MyGlobalTalk™ supports the Blackberry (v4.2.1 and above) and the Windows Mobile (5.0 and 6.0) operating systems. In the near future, we will release additional versions supporting the Symbian and the iPhone Operating Systems. However, if you do not have one of these phones, you can still signup for MyGlobalTalk™ and use the MyGlobalTalk™ Bridge to make your calls for the same low cost.
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How do I add funds to my account?
  1. Log into your My Account
  2. Click on "Add Funds" in the My Account Options menu
  3. Choose a Prepaid minutes package and then click SUBMIT
  4. Your credit card will be charged immediately for the amount selected and the funds will be added directly to your account
  5. Or, click on AUTO RECHARGE and your account will automatically recharge with a set amount when your account gets low.
  6. Click on "Update Profile" in the My Account Options menu to update your billing information if necessary.
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How do I setup MyGlobalTalk™ Bridge?
  1. Log into your My Account
  2. Click on "MyGlobalTalk™ Bridge" in the My Account Options menu
  3. If your status is Disabled, select Enabled and enter the number of the cell phone you will be using to make calls from (see below for how to use MyGlobalTalk™ Bridge with a landline).
  4. To Disable your MyGlobalTalk™ Bridge , simply select Disable and click Submit
  5. To update your number, make sure the status is Enabled and then enter a new phone number.
If you are using the MyGlobalTalk™ service and do not have a Windows Mobile 5.0/6.0 Smartphone or Pocket PC, you can still achieve many of the benefits of the MyGlobalTalk™ application by saving your assigned MyGlobalTalk™ number to your phone’s contacts. Then, whenever you want to make an international call, you simply follow this procedure:
  1. Dial your MyGlobalTalk™ phone number
  2. Wait for the prompt, then dial the international number you wish to call (or US domestic Long Distance number depending on your dialing option selected during the set-up process).
 Using MyGlobalTalk™ Bridge with a Landline:
If you frequently dial international numbers from a landline (e.g. your office) you can still use your MyGlobalTalk™ service by simply entering your landline phone number in place of the number for your cell phone when you enable your MyGlobalTalk™ Bridge.
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How much does it cost?
See our rate plans for more information. Go to rate plans
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How do I pay for my MyGlobalTalk™?
There are two steps in our billing process.

1. Choose how much to fund your account

Once you select the amount, your credit card will be charged immediately for the amount selected and the funds will be added directly to your account.

2. Select Auto Recharge

When you select Auto Recharge, your account will automatically recharge with a set amount when your account gets low. Your credit card will be charged immediately for the amount selected and the funds will be added directly to your account.

Currently, you need to fund your account for what you feel is a reasonable estimate of the amount of calling you think you will be making in the next 30 days or so. To pre-pay for these calls, simply go to My Account and find the Add Funds section. Enter the amount you want to add to your account. Your account balance will be increased immediately.

When you approach your limit, you will hear a warning tone during your call. This means you should add funds to your calling account right away. If you exceed your allotted funds, you will no longer be able to place calls until you add funds to your account.
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What happens when my account is empty?
When you are near your limit, you will hear a warning tone during a phone call. This means you should add more money to your calling account right away. If you exceed your allotted funds, you will no longer be able to place calls until you add money to your account.

You can also opt-in to auto recharge your account when you get near the limit of your available funds.
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I sometimes see ads with rates better than yours. Why?
Most low-cost long distance providers have hidden charges in their rate plans which make their rates deceptive. There are no hidden or extra fees in our plans. Common tactics are:
  • Charging for a minimum call time (a two minute call is charged as a 15 minute call)
  • Charging a per-call connect fee, hidden taxes, fees, and "recovery" charges
  • Refusing to give you a detailed account of all calls made and charges applied
  • Publishing off-peak rate
  • High connection fees per call
MYGLOBALTALK ONLY CHARGES YOU FOR THE MINUTES USED!
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Why does it cost more to call an international mobile phone?
Outside the USA and Canada, many countries charge the person making the call to a mobile phone. While MyGlobalTalk™ offers no additional charge beyond the normal per minute cost to call mobile phones, many international mobile phone companies still charge a small fee. WE DON’T DO THAT!
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Can you explain the international rates?
Our rates are so low that we often need to represent them as far as three decimal points. For example, you may see a rate such as 0.012 to China - Beijing. This means that calls to China - Beijing are 1.2 cents per minute.

One more example, a call to Bolivia-Cellular costs 0.140 which equates to 14 cents per minute. If you have any further questions, contact Customer Service for assistance.
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Will MyGlobalTalk™ replace my cell phone?
Not entirely.

You will likely want to use your cell phone for normal cell phone calls within the US, but for all international calls, you will certainly want to use MyGlobalTalk™ since these calls will cost as low as 2 cents a minute instead of the extremely high costs charged by most wireless carriers. In future releases of MyGlobalTalk™ you will want to use it for US calls when you have reached the limits of your cell phone calling plan. Also, by using the MyGlobalTalk™ Global Call Forwarding feature, you can forward all calls made to your MyGlobalTalk™ number to a number where you can be reached anywhere in the world, which is all included in your MyGlobalTalk™ calling plan. This way, friends can make a local call to your MyGlobalTalk™ number and reach you wherever you are in the world.

For example, if you’re calling internationally from the US on your cell phone, you can benefit by using MyGlobalTalk™ which links your cell phone to your MyGlobalTalk™ calling plan. So while a 20 minute call to Italy can be made with the MyGlobalTalk™ for a total of approximately 40 cents, it could cost over $7.00 with a typical cell phone plan!

See MyGlobalTalk™ Bridge and Global Call Forwarding.
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Can I find MyGlobalTalk™ in stores?
No. MyGlobalTalk™ is FREE to our customers by going online at www.myglobaltalk.com.
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Can I call 411 or a 555-1212 number for directory assistance?
These numbers would not be detected by MyGlobalTalk™ and will be dialed on your cell phone in the same manner as they would if you did not have MyGlobalTalk™ on your phone.
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E911
MyGlobalTalk™ is only used for outgoing international calls and therefore it does not detect when the user dials 911. All 911 or Enhanced 911 (E911) calls are supported solely by the user’s wireless carrier.
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International Mobile Numbers
Most International mobile phone companies still charge a fee to call Mobile Numbers outside the US and the costs are generally higher than calls to landlines in the same country.

Enter the Mobile number you wish to call in the input form on our International Mobile Rates page to see the exact per minute cost of a call to that number. These rates will generally be much less expensive than calling from your landline phone or your cell phone without MyGlobalTalk™.
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Special Services Calling
“Special Services” is an international catch-all phrase that describes any type of call you make that requires connection charges beyond an ordinary home or business land-line phone. The most typical examples are Freephone (the international version of 1-800 numbers), shared-cost numbers, or calls to rural areas that require satellite transmission to complete. These types of calls typically cost about the same as mobile calls.
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DID (Direct Inward Dialing)
A telephone number that is part of the North American Numbering Plan. Your DID allows your MyGlobalTalk™ account to receive calls from any landline or cellular telephone in the world and allows you to utilize such MyGlobalTalk™ features as Global Call Forwarding and the MyGlobalTalk™ Bridge.
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How can I change the call settings in my Windows Mobile application?
Select the START menu on your Windows Mobile handset and click on the MyGlobalTalk icon. When the dialing options screen appears, simply decide how you want the application to handle your calls and make the appropriate changes. Then select “Done” when you are finished to save your selections. Remember to check the box Dialing from N. America if you are using the application in North America.
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How can I change the call settings in my Blackberry application?
Click the Menu key on your Blackberry handset and select the MyGlobalTalk icon. When the dialing options screen appears, simply decide how you want the application to handle your calls and make the appropriate changes. Then select Save when you are finished to save your selections. Remember to set the Dialing from N. America setting to Allow if you are using the application in North America.
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